Writing of the week
And last part of chapter 1 of the book Surveys that Work by Caroline Jarrett, setting your survey goals. Here rather than a summary, these are notes and my thoughts on whether a survey is the best research strategy or method at the moment we need information.
One point I made in the previous post was whether the most crucial question should even be answered by people and not by the analytics software itself.
I have often found myself in the situation where I have launched several surveys and have a lot of qualitative information that I would like to dig into in an interview, or quite relevant numbers and data that tell me how often and how much certain scenarios occur but not the whys; so is a survey the best method to collect information to dig into later with interviews, or is it the other way around? Our author and I think it is the other way around, first interview and then survey.
There are two types of interviews in general, interviews to find out what the defined group of people think about the topic of the survey, and on the other hand cognitive interviews (I would love to dedicate an issue of the newsletter to this topic, so let's leave it aside for now 🙂).
So, before launching a survey, it is crucial to know how it will be composed thanks to the interviews, even to do usability testing and later triangulate this information with surveys. Or if we have the time, do the full flow of Interviews >Usability Testing > Pilot Survey > Survey.
Articles & Ideas
How to document design discoveries on Confluence? Dhananjay Garg
You’ve finished the in-depth interview with all of your respondents and have finally compiled all the raw data needed for the research. Now it’s time to make sense of the qualitative data and unlock the customer insights. Michelle Natalie
There certainly are moments where I find myself on the settings page of a product because it failed to deliver the experience I really wanted. But not all settings are created equal. Adrien Griveau
The Design System makes it easy for state digital teams to build accessible, consistent, and performant services and products to meet Californians’ needs. State of California
Every screen in the Amazon app is a masterclass in psychology (for better or worse)… especially their purchase experience. growth.design
I was recently exploring my views on what separates a junior designer from a senior one. From the responses I received - as well as my own beliefs - most agreed that it’s not as much about years of experience, but instead about decision making skills. Anton
Inclusive design describes methodologies to create products that understand and enable people of all backgrounds and abilities. It may address accessibility, age, economic situation, geographic location, language, race, and more. Alita Joyce
Icon collection set by Anthony Fu from Iconify
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