Writing of the week
That moment you're sitting on the couch, with a TV channel that's not very entertaining, but it's not the worst either, and you think, "What will be on the other channels?" There are two terms that will determine the action you're going to take, the interaction cost and the expected utility. Let's calculate them.
You are quite far away from the remote, so you start calculating in your subconscious how much mental and physical effort you need to put in:
You need first to locate where the remote is, move your head to get a better angle of vision, locate the remote, see what you are doing with one arm in case you have it occupied or not, calculate the distance in case you get there or you need to use another movement, think that you are in a quite uncomfortable position and that you have to move to reach it, move to get your arm there, raise your arm, think how to grab it, and finally grab it. We haven't even interacted with the control system, do you understand how it works?
The cost of interaction is the total sum of all the mental and physical efforts, but this value cannot work without first having calculated the expected utility.
Before we execute this series of steps, we think and calculate this one, which is nothing more than the expected benefit minus the expected interaction cost.This is the reason why many times we are lying on the couch and we do not even get up to take control, because the expected utility would be negative because the expected benefit is less than the interaction cost.
Articles & Ideas
As I wrote this series, I often discussed the ethics of design with my friends. Some of them are designers, others aren’t. But the same questions came up again and again: what’s the point of ethical design? Will it really make a difference? Matthew Strom
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Let’s look at a topic that deals with, oddly enough, how we look at designs. Once you understand how the human eye processes these, you’ll find yourself better able to arrange your elements more effectively.Mads Soegaard
When conducting research, you need to determine what you want to learn — how do we achieve product-market fit?Meghan Wenzel
When it comes to UX metrics it can be helpful to think of metrics not as just lagging (dependent) and leading (independent) but as a causal chain from lagging to leading, with metrics acting in intermediate steps and as both leads (inputs) and lags (outcomes).Jeff Sauro, PhD and Jim Lewis, PhD
User experience, on the other hand, is a very emotional thing. When we deliver a crappy design, our users become frustrated. When we push out a delightful design, we see our users showing joy.Jared M. Spool
Likert and semantic differential are instruments used to determine attitudes to products, services, and experiences, but depending on your situation, one may work better than the other.Maria Rosala
Push notifications have been around for over 10 years. First introduced in 2009 for iOS, they quickly rolled out across all the major mobile operating systems. Then in 2014 web push came along.Lee Munroe
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