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#48 - Design Thinking VII - Attributes

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Article written by
Juan Jesús Millo

Writing of the week

This is the continuation of part six, Design Thinking VI - What is Design Thinking? II

Baeck & Gremett (2011) did an incredible job of listing the fundamental characteristics of Design Thinking:

  • Ambiguity: being comfortable when things are unclear or when you don't know the answer, because of the nature of Wicked Problems.
  • Collaborative: working together regardless of your disciplines.
  • Constructive: create new ideas from old ones, which may also be the most successful.
  • Curiosity: to be interested in things that are not understood or to perceive them with a new mindset.
  • Empathy: seeing and understanding things from the point of view of the customer users and/or clients.
  • Holistic: seeing the broader context for the customer, seeing everything as a "whole", noticing the whole experience, not just one part.
  • Iterative: working in a cyclical process in which improvements are made to a solution or idea, regardless of the stage it is in.
  • Unbiased: creating ideas without judging the creator of the idea or the idea.
  • Open-minded: adopt design thinking as an approach to any problem, regardless of industry or scope

Articles & Ideas

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The Current State of Mobile UX (18 Common Pitfalls)

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Unicorns, Foxes, Hedgehogs, the UX Design Bestiary

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Investing in your career — and in your portfolio

Curating and publishing hundreds of articles every month at the UX Collective, we have noticed an abundance of resources for designers switching careers to management, but a gap for those who want to continue to focus on their craft.Caio Braga

Making Note-taking Easier During A Usability Test

This method works well with solo and group note-taking. I learned this from our UX researcher (Hi, Sam!) and since then, have been using it in all of my sessions. Of course, you can tweak it when needed. There are no hard rules here 😎Justine Win

Seven reasons survey questions are answered incorrectly

Surveys are an essential method for collecting data. But like all research methods, surveys have their limitations. Unless the survey is administered by a facilitator, a respondent has only the survey’s instructions, questions, and response options for guidance.Jeff Sauro, PhD and Jim Lewis, PhD

UXers and Product Managers Both Say Others Intrude on Their Work

A survey of 372 UX and PM professionals shows that duplicative work is frequent and generates confusion and inefficiency.Kara Pernice and Raluca Budiu 


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