04.05. Listen Methods
Listening methods are based on the use of interviews, reviewing feedback polls or analysing users' searches on the site to find out their intentions and desires.
04.05. Listen Methods Index
Learning how to conduct surveys is possibly one of the most necessary skills for a researcher. Learn how to design questionnaires, how to define the questions you want to answer and what your dissemination strategy will be.
Survey Research Design
The Simple Way to Design a Standout UX Research Survey
Types of Survey with Examples
28 Tips for Creating Great Qualitative Surveys
9 biases that affect survey responses
How to Design and Analyze a Survey
How to Analyze Survey Results in 2021: Step-by-Step Guide
02. Analytics Review
Almost all products have analytics tools behind them collecting a huge amount of data. Learn how to review the data from analytics tools and act on it.
Three Uses for Analytics in User-Experience Practice
Five Essential Analytics Reports for UX Strategists
Vanity Metrics: Add Context to Add Meaning
03. Search-log Analysis
Learn how to analyse the search logs that users make on your product, because here you will find out what they search for, how they search for it and if they actually find it.
04. Feedback Polls
What could be better than implementing a feedback poll in your product? Learn how to develop a constant source of feedback for any kind of functionality or product.
05. FAQ Design & Review
The FAQ is a great forgotten part of the service, when a good FAQ considerably reduces the number of tickets that are generated to the call centre department. Learn how to design a FAQ in anticipation of user queries.
FAQs Still Deliver Great Value
An FAQ’s User Experience Deconstructed
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Product Definition & Workshops ->
Learning to define a product with all the data you have is not easy. Learn different dynamics, ideation sessions and workshops to align yourself with the rest of the team or stakeholders.
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