04.05. Listen Methods
Listening methods are based on the use of interviews, reviewing feedback polls or analysing users' searches on the site to find out their intentions and desires.
04.05. Listen Methods Index
01. Surveys
Learning how to conduct surveys is possibly one of the most necessary skills for a researcher. Learn how to design questionnaires, how to define the questions you want to answer and what your dissemination strategy will be.
Survey Research Design
Martyn Shuttleworth
Explorable
Level Medium
Unknown
The Simple Way to Design a Standout UX Research Survey
Nikki Anderson
dscout
Level Beginner
Unknown
Types of Survey with Examples
QuestionPro
QuestionPro
Level Beginner
Unknown
28 Tips for Creating Great Qualitative Surveys
Susan Farrell
NN Group
Level Medium
25/09/16
9 biases that affect survey responses
Jeff Sauro, PhD
MeausingU
Level Advanced
27/09/16
How to Design and Analyze a Survey
Christopher Peters
Zapier
Level Medium
25/06/15
How to Analyze Survey Results in 2021: Step-by-Step Guide
Survicate
Survicate
Level Advanced
Unknown
02. Analytics Review
Almost all products have analytics tools behind them collecting a huge amount of data. Learn how to review the data from analytics tools and act on it.
Three Uses for Analytics in User-Experience Practice
Jen Cardello
NN Group
Level Medium
17/08/13
Five Essential Analytics Reports for UX Strategists
Jen Cardello
NN Group
Level Medium
02/02/14
Vanity Metrics: Add Context to Add Meaning
Aurora Harley
NN Group
Level Medium
13/10/19
03. Search-log Analysis
Learn how to analyse the search logs that users make on your product, because here you will find out what they search for, how they search for it and if they actually find it.
Search-Log Analysis: The Most Overlooked Opportunity in Web UX Research
Susan Farrell
NN Group
Level Advanced
30/07/17
04. Feedback Polls
What could be better than implementing a feedback poll in your product? Learn how to develop a constant source of feedback for any kind of functionality or product.
Continuous User Feedback Surveys
User Interviews
User Interviews
Level Beginner
Unknown
05. FAQ Design & Review
The FAQ is a great forgotten part of the service, when a good FAQ considerably reduces the number of tickets that are generated to the call centre department. Learn how to design a FAQ in anticipation of user queries.
FAQs Still Deliver Great Value
Susan Farrell
NN Group
Level Beginner
21/12/14
An FAQ’s User Experience Deconstructed
Susan Farrell
NN Group
Level Beginner
25/01/15
Topic complete! 🎉🎉🎉
Congratulations! We recommend you to continue studying with us, completely free of charge, to reach your goal and apply for the job you are looking for. Don't forget to donate to keep the project alive 💖💖💖
05.01
Product Definition & Workshops ->
Learning to define a product with all the data you have is not easy. Learn different dynamics, ideation sessions and workshops to align yourself with the rest of the team or stakeholders.
Stay up to date or donate to the project
This project is created by one person only, so if you subscribe to the newsletter, or collaborate by donating coffees to maintain the database, or recommend new resources, you will be more than welcome 💜
Explore all subjects in Block II - Discover & Explore
Explore all the topic in each subject. Each subject is divided into different topics that contain a series of resources to study. Start from 0 or wherever you want.
