Our digital interaction model must be communicated using familiar words and concepts, no "Cluster 86 error", what the hell does that mean, how can the user recover from that?

Match Between the System and the Real World: The 2nd Usability Heuristic Explained

Anna Kaley

NN Group

Level Beginner

01/07/18

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Natural Mappings and Stimulus-Response Compatibility in User Interface Design

Katie Sherwin

NN Group

Level Medium

14/10/18

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04. User control and freedom

The user should always have control over the system, not vice versa. He/she should be able to correct, edit and delete any action presented to him/her.

User Control and Freedom (Usability Heuristic #3)

Maria Rosala

NN Group

Level Beginner

29/11/20

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Reset and Cancel Buttons

Jakob Nielsen

NN Group

Level Beginner

15/04/00

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Cancel vs Close: Design to Distinguish the Difference

Aurora Harley

NN Group

Level Beginner

01/09/19

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05. Consistency and standards

We must be consistent with all the information our artefact possesses nor create new interaction models that users do not understand.

Maintain Consistency and Adhere to Standards (Usability Heuristic #4)

Rachel Krause

NN Group

Level Beginner

10/01/21

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Breaking Web Design Conventions = Breaking the User Experience

Katie Sherwin

NN Group

Level Medium

20/07/14

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What is Jakob’s Law? – The Psychology of Design (4/7)

twohourssleep

Level Beginner

Unknown

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Do Interface Standards Stifle Design Creativity?

Jakob Nielsen

NN Group

Level Medium

21/08/99

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06. Error prevention

The user should not fall into a dead-end trap, but it is more important not to create this trap. Prevent rather than cure.

07.01.03. Usability Components

It is highly recommended to study this subtopic before proceeding in order to achieve a reasonable level of mastery of the subject.

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The Power of Defaults

Jakob Nielsen

NN Group

Level Medium

25/09/05

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07. Recognition rather than recall

Our short-term memory is ridiculous, so we should never make users have to memorise information, why not show it to them directly?

Memory Recognition and Recall in User Interfaces

Raluca Budiu

NN Group

Level Beginner

06/07/14

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08. Flexibility and efficiency of use

Our users, whether they are of one expertise or another, must be able to take full advantage of our tool. Prepare your interaction models for both casual and hardcore users.

Flexibility and Efficiency of Use: The 7th Usability Heuristic Explained

Page Laubheimer

NN Group

Level Medium

22/11/20

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6 Tips for Successful Personalization

Amy Schade

NN Group

Level Medium

02/10/16

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Accelerators Allow Experts to Increase Efficiency

Aurora Harley

NN Group

Level Beginner

08/12/19

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Customization vs. Personalization in the User Experience

Amy Schade

NN Group

Level Beginner

10/07/16

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09. Aesthetic and minimalist design

Minimalism and usability are best friends for a reason. Every design decision is meditated and conscious, nothing is missing and nothing is superfluous, just what is necessary, the rest is noise.

Aesthetic and Minimalist Design (Usability Heuristic #8)

Therese Fessenden

NN Group

Level Beginner

24/01/21

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Progressive Disclosure

Jakob Nielsen

NN Group

Level Medium

03/12/06

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10. Help users recognize diagnose and recover from errors

In case the user has fallen down a well, you should be able to pull him out by himself, explain to him why this has happened and give him all the help he needs.

Error Message Guidelines

Jakob Nielsen

NN Group

Level Beginner

23/06/01

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How to Report Errors in Forms: 10 Design Guidelines

Rachel Krause

NN Group

Level Beginner

03/02/19

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11. Help and documentation

Although a digital product must be self-explanatory, we must provide it with the necessary support and documentation at all times.

Help and Documentation: The 10th Usability Heuristic

Alita Joyce

NN Group

Level Beginner

13/12/20

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Tooltip Guidelines

Alita Joyce

NN Group

Level Beginner

27/01/19

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Wizards: Definition and Design Recommendations

Raluca Budiu

NN Group

Level Beginner

25/06/17

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Topic complete! 🎉🎉🎉

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07.03

Human Factors & Cognitive Processes ->

Human factors and cognitive processes are the discipline you need to understand how we relate, think, memorise..., and improve your interaction models based on the physiology and psychology of our users.

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